Lethbridge Collision Reporting Centre open and ready to assist citizens
The Lethbridge Regional Police Service, in partnership with Accident Support Services International, announced today’s opening of the new Collision Reporting Centre.
The Collision Reporting Centre is the first of its kind in Alberta and will enable LRPS to enhance the level of service to Lethbridge citizens by providing a faster and safer response to property damage collisions. In addition, the Centre will help free-up officer time, which can be re-allocated to other investigations and crime prevention initiatives.
“Today marks a new chapter in collision reporting in Lethbridge,” said Inspector Bill Kaye. “We are very excited to provide our citizens with an enhanced level of service that will speed up the process to file a report and help ensure roadways are cleared quickly to reduce traffic congestion following a collision.”
The Collision Reporting Centre is funded entirely by supporting insurers, so there is no cost to LRPS or local taxpayers.
The addition of the Collision Reporting Centre will enable the redeployment of approximately 4600 hours of police officer time and 1950 hours of support staff time each year.
“This is a significant benefit to our community,” added Kaye. “Instead of being tied up filling out collision paperwork, our officers will be able to respond faster to other calls for service and investigations and focus on crime prevention activities.”
Collisions that are eligible for reporting at the centre are property damage collisions that involve no injuries and no criminal offences.
The Lethbridge Collision Reporting Centre is located in the lobby of the police station and is open Monday to Friday from 8:00 to 19:00 and Saturdays from 11:00 to 17:00, and it will be closed Sundays and statutory holidays. Collisions that occur on Sundays or holidays can be reported at the front counter of the police station between 7:00 and 19:00.
In cases when a collision occurs and vehicles are moveable, citizens will be directed to drive to the centre to complete the report. In cases when vehicles are not moveable, tow trucks will be immediately dispatched to the scene to clear the vehicles and transport the parties involved to the Collision Reporting Centre.
The Collision Reporting Centre is a one-stop service for motorists involved in a collision. At the centre, staff will help complete the collision report, photograph the damage, apply the damage sticker, and ensure motorists have an opportunity to contact family or their insurance company.
Completed collision reports will be reviewed by police for accuracy and issuing of violation tickets if warranted. This enhanced service will also provide police and insurers with real-time access to collision data and reports.
The Collision Reporting Centre will not change the way police respond to collisions where a criminal offence or injuries are involved. Police will continue to respond to those incidents.